Frequently Asked Questions

  • 1

    HOW TO FIND A PRODUCT IN A RETAILER?

    Find our Sausages, Barbecue Beans and Yeast Rolls in a store near you here. Enter your location and the map will populate retailers near you. These products are currently not available online.

  • 2

    HOW TO BUY A PRODUCT ONLINE?

    You can purchase our Premium Hardwood Pellets, Seasonings and Rubs and Original Barbecue Sauce online and have them delivered right to your front door. Simply add the items to your cart and checkout by clicking the cart icon in the top right.

  • 3

    RETURN POLICY

    Returns are accepted if the product(s) is in its original packaging and has not been used, opened or damaged. The return must come with proof of purchase, such as a copy of your invoice, that we sent with your order. We must receive the returned product(s) within 3 calendar days after the package has been delivered, according to the delivery tracker. You are responsible for shipping charges to return the product(s) to us.

    How do I return my order?

    First, please contact us by email – at retail@dickeys.com – to make arrangements for a return, as return authorizations are required. Next please package your order carefully, as returns are void if the product arrives back to us damaged. (We suggest shipping products back via USPS Priority Mail – as there is a certain amount of postal insurance that comes automatically!) Lastly, please include proof of purchase – such as a copy of your receipt, and mail the package to:

    Dickey’s Barbecue
    C/O Gold 3PL, LLC
    1730 Hurd Drive
    Irving, TX 75038
    ATTN: Returns

  • 4

    SHIPPING POLICY

    Orders are processed within 24-48 hours. Estimated shipping and delivery times will vary depending on shipping method. Shipping rates are calculated based on selected shipping method and recipient’s shipping address. We offer the following shipping classes:

    USPS Retail Ground (1-5 days)
    First-Class Mail (1-3 days)
    USPS Priority Mail (1-3 days)
    USPS Priority Mail Express (1-2 days)